1. What Personal Information We Collect
2. How We Use Your Personal Information
To be specific, we may use your Personal Information in the following ways:
(a) to fulfill our obligations to our Customers under the Electricity Aggregation Agreement;
(b) to monitor our Customers' accounts in order to enhance the products and services that we currently or will, in the future, offer;
(c) to accommodate your requests and facilitate providing your services;
(d) to send you offers and related information about other goods or services offered by us or our business partners;
(e) to send you material about topics on which you have requested more information;
(f) to provide you with technical and other support; and
(g) to customize the look and feel of the Site for you.
While we may use information about our Customers on an aggregated basis and will often share such data with unaffiliated third parties, this information, by its aggregate nature, contains none of your Personal Information. When we refer to an "unaffiliated" third party, we mean one that (i) is not controlled by us, (ii) does not control us, and (iii) is not controlled by the same party controlling us.
3. When We Disclose Your Personal Information
(a) if required by law, regulatory or court order, or legal process;
(b) to the Public Utility Commission, if the information is requested for regulatory oversight purposes, or to investigate or resolve Customer complaints;
(c) to an aggregator engaged to collect an overdue or unpaid amount from the customer or to perform any duties of the aggregator;
(d) to credit reporting agencies pursuant to state and federal law;
(e) to an energy assistance agency to allow a customer to qualify for and obtain financial assistance as provided for in our agency agreement;
(f) if we determine that doing so would be in the public interest (i.e., if we were to suspect that you were using the Web Site in connection with the commission of a crime), or to local, state, and federal law enforcement agencies;
(g) to Retail Electric Providers from whom Community Energy seeks a competitive bid for the supply of electricity to the Customer;
(h) in connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation of Community Energy;
(i) to contractors, subcontractors, agents, consultants, legal counsel, and other designees;
(j) if you provide such information to us in connection with a promotion of a good or service offered by a third party, for purposes of such promotion, including, without limitation, sharing such information with that third party; and
(k) in the context of working with third-party contractors engaged by us in the provision of Community Energy's services.
After we disclose your Personal Information to unaffiliated third parties in such instances, we can no longer control the use or further disclosure of your Personal Information. Consequently, we will not be responsible to you for such use or further disclosure.
4. What Options You Have
You will not be able to use the Web Site as a Customer without providing us with some Personal Information. You may, however, opt out of receiving newsletters and other communications from us.
5. Correcting Your Information
You can ensure that your account information is correct and current by reviewing and updating it at any time. You may do so as often as necessary by editing your account profile. If you are having difficulty doing so, please contact us by e-mail and indicate the problems you have encountered.
We take precautions involving physical, electronic, and managerial controls to protect from loss, misuse, unauthorized access or disclosure, and alteration any of your Personal Information in our possession. We urge you to refrain from sharing your login id and password with others. We also strongly recommend that you change your password frequently and store it in a safe place. We employ industry-standard Secure Sockets Layer encryption when obtaining your assent to the Electricity Aggregation Agreement and in other appropriate places. We do not, however, use such encryption during all of your day-to-day use of the Web Site. You should note that the confidentiality of any information transmitted over the Internet cannot be guaranteed.
7. Links to Other Sites
8. Changes to this Policy
A Note About the Privacy of Children
The Web Site is not directed to or otherwise promoted for use by children. We do not permit children to register to become Community Energy Customers. We do not knowingly collect or use any personal information of any children.